General SLA Overview

Availability & Performance
This article outlines the general considerations and sections of our SLAs (only applicable to customer production environments). Custom SLAs are available o...
Tue, 24 Jun, 2014 at 2:17 PM
Enterprise Support
We categorize defects (or bugs) that may occur based on business impact by defining varying severity levels (1 being the highest): Level 1 - When o...
Tue, 24 Jun, 2014 at 3:02 PM
Email, Helpdesk, Phone
We offer all our customers with 3 business day response time and best effort final resolution via email and helpdesk. Phone support is available on all Pro ...
Tue, 24 Jun, 2014 at 3:09 PM