Frequently Asked Questions

Announcement: New Pricing for Wax LRS!
Updated: 10/9/2015 We just launched new price plans for Wax LRS. Here's a snapshot of the new pricing structure: The Insights, an...
Sat, 10 Oct, 2015 at 2:04 PM
Where do I enter my billing info?
After logging into your Wax site, go to "Settings" in the top right corner of your dashboard (the gear icon) and select "Billing" o...
Fri, 17 Jun, 2016 at 5:07 AM
Can I change my selected plan?
Yes. You can switch plans at any time between any plans. If you are on a grandfathered plan (a plan that we no longer offer), and change to a new plan, you ...
Thu, 16 Jun, 2016 at 7:22 AM
What is your SLA?
Contact us for our standard SLA on annual plans. Premium SLAs are optional and offered at an additional cost. Our SLAs include financially backed uptime w...
Fri, 17 Jun, 2016 at 5:07 AM
What payment methods do you offer?
Pay online using a credit card. We accept all major credit cards. We offer invoice billing for annual paid plans only. Invoices must be paid in full before ...
Thu, 16 Jun, 2016 at 7:25 AM
What happens if I go over 2,000 statements on the Explore Plan?
You will not be charged anything, but you will not be able to store any more statements. Once you exceed 2,000 statements, Wax will ignore any new stateme...
Fri, 17 Jun, 2016 at 5:09 AM
Why do you charge by statement? What if I go over the statement limit for my plan?
We don't charge for statements! Our plans come with a set number of statements. If you think you'll need more, contact us to talk about a custom...
Fri, 17 Jun, 2016 at 5:10 AM
Can I signup for the Impact Plan month to month?
No. The Impact plan requires a discussion to understand your BI tool integration use case using the Wax warehouse views which requires some initial setup ...
Fri, 17 Jun, 2016 at 5:11 AM
Do you offer a prepaid discount?
Yes. Please contact us to discuss your needs and length of time for prepayment in more detail. We also offer multi-year discounts for annual plans.
Fri, 17 Jun, 2016 at 5:12 AM