Frequently Asked Questions

What versions of the Experience API does Wax LRS support?
Wax LRS currently supports v0.95, v1.0.0, and v1.0.1. We have built a very comprehensive test suite so that we adhere strictly to the Experience API (xAPI...
Fri, 17 Jun, 2016 at 7:33 AM
I entered my email incorrectly when I signed up
If you have entered your email incorrectly during the Wax LRS sign up process, please take the following steps: Submit a support ticket and we'll...
Wed, 18 Jun, 2014 at 3:33 PM
What is a statement?
It's a learning record that describes what somebody did or learned. When an online assessment is completed, the tool may send a statement to the L...
Fri, 17 Jun, 2016 at 7:38 AM
How can I estimate how many statements I will need per month?
You can estimate how many statements you may need by finding out how many statements an activity creates per person from an xAPI system or content you wan...
Fri, 17 Jun, 2016 at 7:49 AM
LRS invalid: cross domain request for differing scheme in Internet Explorer (IE)
Known Issue: If you are using LearnDash and Grassblade with Wax LRS and your users get an error stating "LRS Invalid" when they try to complete ...
Fri, 17 Jun, 2016 at 7:52 AM
Why is my content not working properly in Chrome?
A recent build of Chrome added a bug where cross origin checks (such as are required to communicate with Wax LRS) do not work during the window unload eve...
Fri, 17 Jun, 2016 at 7:53 AM
Why do I get errors when using Articulate Studio 13?
Known Issue: There are number of problems with Articulate Studio 13's Experience API support. As a result, it is not currently compatible with Wax L...
Fri, 17 Jun, 2016 at 7:59 AM
Why does Wax LRS show urn:dummy when using Storyline with hard to read statements and reporting?
Known Issue: There is a reporting issue when storing results from Articulate Storyline into Wax LRS. Activity names, descriptions and URIs are not incl...
Sat, 18 Jun, 2016 at 6:46 AM
I signed up before billing was introduced, what does that mean to me?
As an existing Wax LRS customer and early adopter (signed up before August 27th, 2013), we want to ensure that our billing options meet your needs.  ...
Fri, 17 Jun, 2016 at 8:03 AM
How do I cancel my account?
Please send us an email at support@saltbox.com or fill out a support ticket and we will cancel your account for you. We will soon provide the ability to a...
Fri, 17 Jun, 2016 at 8:05 AM