What is your Billing Security?


Saltbox uses secure payment processing and does not store any of your payment information on file (and we only display the last 4 digits of your card on the billing page). Our payment processor handles that, and they do it for millions of customers. 


If you have any further questions about the security of your payment information, please contact us and we'll give you all the details you need.


What are my Billing Due Dates?


Your next billing date is shown on the Billing Status page (click the gear icon on the top-right in your Wax LRS, and then select the Billing tab on the left side of the page). We will attempt to charge your credit card on your next billing date. If the charge is not successful, we will attempt it again periodically over the next week and notify you of any changes prior to suspending or canceling your account.


How do you handle Plan overages?


Overages or 'additional statements' stored each month beyond the included statements for your selected monthly plan are billed at a variable rate per plan as outlined on our pricing feature page, and added to your monthly balance. 


We currently do not provide overage alerts as you approach your plan statement limit, but this is a planned feature.

What is your SLA? (Service Level Agreement)

Contact us for our standard SLA on annual plans. Premium SLAs are optional and offered at an additional cost. Our SLAs include financially backed uptime with initial response and resolution times during and off business hours.

What is a Statement?

It's a learning record that describes what somebody did or learned. When an online assessment is completed, the tool may send a statement to the LRS in the form of "Jane completed Quiz 1."

What happens if I go over 2,000 statements on the Explore plan?

You will not be charged anything, but you will not be able to store any more statements. Once you exceed 2,000 statements, Wax will ignore any new statements.

Why do you charge by Statement? What if I go over the Statement limit for my plan?

We don't charge for statements! Our plans come with a set number of statements. If you think you'll need more, contact us to talk about a custom plan.

Can I signup for the Impact Plan month to month?

No. The Impact plan requires a discussion to understand your BI tool integration use case using the Wax warehouse views which requires some initial setup and ongoing monitoring by us.

Do you offer a prepaid discount?

Yes. Please contact us to discuss your needs and length of time for prepayment in more detail. We also offer multi-year discounts for annual plans.