Welcome to the improved Saltbox Helpdesk!


Thank you for visiting the Saltbox Helpdesk. As we've grown and learned more about our customer support needs, we've chosen a new customer helpdesk that better meets our needs. Here are a few of the benefits: 

  • More flexible SLA management for our medium to large sized enterprise clients,
  • Phone support that tightly integrates with our ticketing system. 
  • Customer support forums, allowing people to share ideas and maybe even answer questions for each other.
  • Multi-channel support, letting us support our customers and prospective customers in the same place. 
  • Helpdesk automation, making our lives easier by doing things automagically. This lets us more efficiently support of our customers. 
  • Improved customization, security, and reporting. 

We'd love to hear your feedback, so please let us know if we could be doing something better! In fact, we'd love for you to tell us about any feature requests you may have, however crazy they may sound! We promise to listen and look forward to supporting you.

Thank you,
Ali Shahrazad